Questions practices ask before they switch

Most billing companies charge a flat monthly fee or a fixed rate per claim. Both get paid the same whether your denial rate is 5 percent or 25 percent, so there is no financial consequence for poor performance. WeBill Health operates on a revenue share model. Our fee is tied to what you actually collect, which means a denied claim costs us too. That alignment is the whole reason the model exists.

We do not use lock in as a retention tool. A partner that needs a contract to keep you is telling you something about the service. Terms are agreed in writing before onboarding begins and we walk you through every line before you sign anything.

The real cost of switching is not a setup fee, it is the claims that fall through the gap during handover. We run the transition so old accounts receivable keeps working while new claims start flowing, rather than freezing one to start the other. Your first revenue health audit is free and shows you what is recoverable before you commit to anything.

A dedicated US based billing manager who knows your specialty, reachable on a direct line. No ticket queue and no call centre. You will know their name and they will know your practice. We cap client growth specifically so this stays true.

Because our revenue is your revenue. Under a revenue share model, leaving money in aged accounts receivable costs us directly. You also get weekly velocity reports with real time A/R aging visibility, so you can see exactly where your money is, what is in flight and what has been collected, without asking.

You see it in the weekly report before you have to ask about it, and we tell you why. Denials are worked to root cause, not resubmitted and forgotten. If a payer has changed a policy, an expert updates our rule library for that carrier and applies it across your claims.

No. We work inside the systems you already use. Changing your clinical software to suit a billing partner is backwards.

It is safe when the partner treats protected health information as a compliance obligation rather than a logistics problem. Every WeBill Health workflow is 100 percent HIPAA compliant, access is limited to the experts assigned to your account, and nothing about your patient data moves outside controlled workflows.

Every claim is coded to survive scrutiny, not just to get paid. Documentation alignment and audit ready coding are operational defaults here, applied to every encounter we touch. Our coding experts hold AAPC CPC credentials and WeBill Health is an HBMA member. Audit exposure is not a risk you carry alone.

WeBill Health maintains internal payer rule libraries organized by specialty and by carrier, covering more than 500 payer rulesets, built and updated by coding experts who work claims in your specialty every day. Every claim receives human pre submission review against those libraries before it goes out. There is no black box and no algorithm we ask you to take on faith. When a payer changes a policy, an expert updates the library and an expert applies it to your claims.

Within 48 hours. That is a guarantee, not an average. Clean claim rate runs at 98 percent, driven by specialty specific coding rather than volume processing.

Reimbursement velocity of 7 to 14 days applies across your top five payers. Accounts receivable reduction of 40 percent is measured within a 90 day window. Across our client base, collections rise by an average of 25 percent within six months, driven by specialty specific coding and reduced days in accounts receivable. That figure is measured on collections received, not revenue booked.

Industry baseline runs around 90 days and often longer. We reduce payer enrollment lag by up to 40 percent against that baseline through 24/7 CAQH and PECOS lifecycle monitoring, so providers are pay ready sooner rather than sitting idle while paperwork moves.

Because it stalls in the gaps. A CAQH attestation lapses, a payer requests a document nobody is watching for, an application sits in a queue with no follow up. Credentialing is not slow because the work is hard, it is slow because nobody is chasing it daily. We chase it daily.

Three clusters. Office Visit and Consultation Billing covers Family Medicine, Internal Medicine, Pediatrics, Geriatrics, Urgent Care and Psychiatry, where Modifier 25 leakage, E/M level disputes and POS 20 versus 11 logic are the leakage points. Time Based Therapy Billing covers Psychology, LCSW, Family Therapy, Substance Abuse Counseling, Applied Behavior Analysis, Neuropsychology, Physical Therapy, Occupational Therapy and Chiropractic, where the 8 Minute Rule, unit math and supervision logic drive denials. Procedure and Surgical Billing covers Physiatry and PM&R, Orthopedics, Pain Management, Podiatry, OBGYN and Cardiology, where global period misapplication and medical necessity denials do the damage. If your specialty sits outside these, tell us and we will say so honestly.

Ask how they get paid and whether a denial costs them anything. Ask who specifically will work your account and whether you can call that person. Ask what they do when a payer changes policy mid quarter. Ask to see a real weekly report, not a sample dashboard. The answers to those four questions tell you almost everything.

No, and we do not compete on price. Volume billing companies optimise for throughput. We optimise for outcomes, which means fewer accounts, deeper specialty knowledge and a financial model tied to your collections. If price is the deciding factor, we are probably not the right fit and we would rather say that early.